BUSINESS MODEL

Q: Where is your office located?

A: One of the ways we can provide a quality product without the retail markup is by not operating a store front. Instead of overhead costs and hiring middle-men, we put the money towards our products and pass the savings on to you. Though our main operations team is in the Washington, DC area, all interaction with our clientele occurs through our network of personal clothiers in the comfort of your home or office.

BOOK AN APPOINTMENT

 

Q: How long will it take to receive my custom clothing?

A: Because each garment is made specifically for you, it’s a real form of art to what goes on behind the scenes. We work hard to do everything we can to deliver your clothes within 4-6 weeks of placing your order. In some situations, rush options are available for an additional fee to expedite your order. For events and special occasions, it’s best to place your order 6-8 weeks in advance, as delivery timelines may fluctuate throughout the year depending on fabric stock, holidays, and queue capacity.
 

Q: Do you have a minimum order requirement?

A: Yes, there is a 3 shirt minimum order requirement if no suit or pants are purchased. If a suit or pants are purchased, then there is no shirt minimum.

 

PRODUCTS

Q: Do you make women’s clothing?

A: No. We are a men’s clothier.

 

Q: Do you accept orders if I purchase my own fabrics?

A: We do not accept outside fabrics due to the obvious risks involved with quality control.

 

OUR FITTING PROCESS

Q: How long does a fitting take?

A: Your initial visit typically takes the longest. If you’re new to custom clothing, the customization and fabric selection process can be overwhelming. It can take anywhere from 30 minutes to an hour and a half. An average initial visit takes about 45 minutes.

Final fittings usually take much less time as it is just you and your clothier discussing the fit of the garment and discussing adjustments if need be. This usually takes about 20 minutes.
 
Q: What should I wear during measurement day?

A: Please avoid pajama pants or loose fitting clothing. Wear a pair of your best fitting jeans or trousers. If possible, please have your best fitting suit jacket with you as well as a baseline for personal style.
 
Q: Do you keep my measurements?

A: After your final fitting we take final sizes from your garments and store them, along with your paper pattern, for any future orders. As long as your measurements don’t change, you are free to order anything and we will ship the garments to you.
 
PAYMENTS
Q: Which payment methods do you use?
A: We accept cash, debit, or credit cards.

We also require a non-refundable 50% deposit in order to begin making your garment.
The nature of our bespoke business is such that each garment is cut specifically for each client and cannot be reused for anyone else.
For online orders we accept PayPal.
 
GARMENT CARE GUIDE


Shirts

Our fabrics are pre-shrunk, however cotton garments may shrink up to 3%. For best practice, we recommend:

– Remove collar stays, button up, and wash inside out

– Cold wash (30°C)

– Hang dry

– Do not tumble dry

– For easier ironing, iron while damp

Suits

Jackets made from natural materials help the body ventilate and don’t need cleaning very often. To extend the life of your jacket:

– Dry clean only

– Clean no more than four times per year

– If creased, press professionally, do not steam

– Spot clean with water and mild detergent

– The natural fibers of your suit need time to rest

– Avoid wearing more than two or three times per week

– After wearing, hang up in a ventilated space to ensure freshness and reduce wrinkling

Wool Trousers

Wool is antimicrobial and naturally stays fresh. We recommend:

– Dry clean only

– Clean once per month if worn frequently

– After wearing, hang up in a ventilated space to ensure freshness and reduce wrinkling

– For your favorite suits, we recommend buying a second pair of trousers, as they typically get more wear than jackets

Cotton & Linen Trousers

Wash with care to avoid shrinkage and wear. We recommend:

– Cold wash (30°C)

– Hang dry

– Do not tumble dry

– When ironing, use a thin cloth between the iron and garment